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FAQ 

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Orders

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  • How can I place an order?

    • You can place an order by adding the desired items to your cart and proceeding to checkout via our secure website.

  • Can I modify or cancel my order?

    • Modifications or cancellations are possible before shipment. Please contact our customer service quickly for any requests.

  • How can I track my order?

    • Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

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Delivery

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  • What are the delivery times?

    • Delivery times vary depending on your location. Generally, domestic orders take 3 to 7 business days, and international orders can take 7 to 21 business days.

  • What are the shipping costs?

    • Shipping costs are calculated at checkout and vary based on the weight of your order and your location.

  • Do you ship internationally?

    • Yes, we ship to many countries. Please check the list of available countries during checkout.

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Returns and Exchanges

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  • What is your return policy?

    • You can return unworn and unwashed items within 30 days of receipt. Sale items are non-refundable.

  • How can I return an item?

    • Contact our customer service to obtain a return label and detailed instructions.

  • Can I exchange an item?

    • Yes, exchanges are possible within 30 days of receipt, subject to stock availability.

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Payment

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  • What payment methods do you accept?

    • We accept credit/debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.

  • Are payments secure?

    • Yes, all payments are secure using SSL encryption protocols.

  • Can I use multiple payment methods?

    • No, each order must be paid with a single payment method.

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Products

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  • How do I choose the right size?

    • Refer to our size guide available on each product page to find the size that suits you.

  • Are the clothing colors true to the photos?

    • We strive to represent colors accurately, but variations may occur due to screen settings.

  • How should I care for the clothes?

    • Care instructions are provided on each garment's label. Generally, it is recommended to wash in cold water and air dry.​

Customer Account

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  • Do I need to create an account to place an order?

    • No, you can place an order as a guest, but creating an account allows you to track your orders and receive exclusive offers.

  • How can I reset my password?

    • Click on "Forgot password" at login and follow the instructions to reset your password.

  • How can I update my personal information?

    • Log in to your account and go to the "My Profile" section to update your information.

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Customer Service

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  • How can I contact customer service?

  • What are your opening hours?

    • Our customer service is available Monday to Friday, from 9 AM to 5 PM.

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Promotions and Discounts

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  • How do I use a promotional code?

    • Enter your promotional code in the designated field at checkout.

  • Can promotions be combined?

    • No, promotions and discounts cannot be combined unless stated otherwise.

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Security and Privacy

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  • How is your data protected?

    • We use advanced security protocols to protect your personal and financial information.

  • Is your information shared with third parties?

    • No, we do not share your information with third parties without your consent.

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